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Archive for March, 2010

ALASKA Here we come – Lessons in Preparation and more

Monday, March 29th, 2010
Ruth Gorge - Tooth Peaks

Ruth Gorge - Tooth Peaks

Here it is!  This is a photo of the Ruth Gorge. The Mooses Tooth is the biggest peak in the back left of the photo. On April 1st we are going to fly in from Talkeetna and get dropped off right in the center of those mountains – on the glacier.  The plane will come back for us about two weeks later! Our intention is to attempt two routes on the Mooses Tooth – Ham and Eggs and Shaken, Not Stirred. Ham and Eggs is a mixed alpine route with an estimated climbing time of 24 hours. What we ultimately do will depend on the weather, route conditions and how terrified we are when we land (ha ha!). 

It is Sunday, and I leave in just a few hours and thought I would post a few thoughts about the process leading up to the departure and a few things YOU might consider.  Gary Falk, a long time great friend and climbing partner, called me on Christmas Day andwe spoke about the recent deathof another good friend and climbing partner Mark Givens. RIP. We spoke about a lot of things, including how Mark had inspired us both. I was reminded of a few quotes (VanGoethe, Twain and Skinner Compilation:o) that I’ll paraphrase here: ”Life is short. Whatever you dream to do, do it now.   There is genious and boldness in action. 20 years from now you’ll regret the things you didn’t do more than those you did. Cast away the sails.  Andwhen death comes knocking on your door, will you be crying for another chance to live out the things you always dreamed of, or will you sing like a warrior going home?”  Consider, what is is that you have always dreamed of doing? What’s holding you back, really? 

I remember about 10 years ago reading Eiger Dreams by Jon Krakauer and his story of climbing the Mooses Tooth was fascinating. I told myself, some day I will be good enough to do something like that.  The Mooses Tooth is a quintessential, iconic alpinst test piece. 3000 feet of mixed ice, snow and rock climbing. Sub Zero Temperatures. Middle of nowhere. Massive. Committing.  To me, the meaning or this climb represents being an alpinist.  This objective has always been at the back of my mind.

For some reason Gary thought that I was ready for this climb.  It didn’t matter that I had never led a pitch of ice before (yes, that’s true).  That’s what leaders do, the see and bring out the potential in those around them.  Especially when they have yet to to that thing!   Who around YOU can you see the potential in that they have yet to see? How might you encourage someone to do things that they have yet to believe they can?

After much discussion and consideration, on January 20th, 2010, I gave Gary the full committment to prepare for and attempt this climb. I chose what I wanted to be prepared for and determined my desired end results.  I immediatley found an inspiriing photo and set it as my screen savers. I have looked at the Mooses Tooth every day since.  I have laid in bed countless nights visualizing the route, sequences and exposure preparing for what is yet to come.  I set an intermediate date for ice climbing objectives (first week of March) to allow me to achieve a milestone in the preparation. (like leading ice pitches!)  I wrote out my desired end results andI filled my being with an expectation that I have the capacity to achieve this massive goal.  I rehearsed incantations into my being about my power and ability. Before my full committment, I asked for the support of those around me in love and work and family. Holly, Todd, Will all gave me the full yes that they would support this decision.  WHO might YOU get support from in achieving big goals for yourself? How might it benefit them as well?

With their support I started the PRACTICE. We created an extremely detailed gear and packing list. I considered ALL my resources to do this expedition on a very inexpensive budget.  I created a training program. I sought out the advice and mentoring from those who I knew to be EXPERTS and had ALREADY ACHIEVE THINGS SIMILAR TO WHAT I WAS GOING TO DO.   I went to Stu Mittleman – the ultra endurance expert and we spoke about training my body to burn fat anda variety of other endurance principles. I spoke with Jack Tackle – who is an iconic Alaskan Alpinist(unbelievable really) who was nice enough to speak with me andanswer all my questions. Things like the glove system (one of my biggest fears if frozen hands) – which was clutch!  I took a rescue course with Christian Santelices which was a great reminder of the mountain alpine rescue techniques. I went to Brian Prax (yes of the Prax Factor!) and he dialed me in withsuggestions and loaner gear for the trip. His stories of soloing massive peaks in Nepal inspired me. Jarad Spackman was a great training partner with me in the Tetons in the final days of preparation. Of course, Mr. Stephen Koch – the man, andwho has come to be a great friendover the years, dialed me out with tons of gear, and tons of tid-bits about mixed climbing techniques.  On our packing evening, he gave Gary and I an awesome inspirational speech.  He’s also training with me a few days and reminded me of several “tricks of the trade” that will improve efficiency in the mountains.  What may be the most important to me is that when I had committed to the climb, I left Stephen a message and told him what I was going to do.  I was actually wondering if he thought I could pull it off. I know Stephen andhave climbed with him on ice and rock andhe knows my abilities. He replied with a message that filled me with excitement and encouragement and BELIEF that I could do it!  Great friends will give you the encouragement to do those things that are scary.  The people you surround yourself create the qulaityof your life!  WHO do YOU surroundyourself with that BELIEVES in you?  Who do YOU BELIEVE in and encourage?

And so my training began.  Over 10 weeks, my intensive training has included: Skiing Mountain Peaks in the Tetons, Mountain Bike Riding with an emphasis on lapping steep hills, Trail Running (some flat, some hill emphasis), yoga, swimming, MOUNTAIN ATHLETE (awesome), Ice Climbing with Gary for 4 days in Durangoin the middle of my training plan, going to the rock climbing gym, hiking laps on Snow King Mountain with Telos, Skiing TetonPass. When you set your objective, the process begins to unfold and you begin to create ways to practice for your objective. When I was in San Francisco visiting Fessler, I took the opportunity to run up all those hills. When I was on the road for 6 weeks speaking, I got up an extra hour early and went running and doing core workouts that can be done anywhere. The energy I have gained by increasing my physical power has been amazing.

All that being said, I have done everything I can to be prepared. including growing a beard for the first time (that’s what you’re suppsed to do, right? – HA!)  Now it is time to release the outcome, and embrace the moments with passion. I realize that I may not achieve the summit of my intended climb.  I also realize that success for me will be in doing my best and giving my all. Being adaptive to conditions and my partner as well as making sound decisions to keep us safe are most important.  

I look forward to seeing my good friend Lisa Vandergriff in anchorage and to spending the day on Tuesday with the people in Anchorage for my Seeking True North seminar. You think I would go to Alaska without delivering a seminar?? HA! Yes – I am psyched about that!

Our intention, weather permitting, is to climb on April 2nd to the summit of the Mooses Tooth. We will be out of reception until some time about the 10th or 12th of April – and possibly as late as just before I return to Jackson on April 19th. If reading this post has inspired you – then take the next step and take some action! I would love to hear YOUR insights. For all those who know me – I love you guys! in some what, bit or small, YOU have contributed to who I have become and the life that I stand for. You know who you are – and I THANK YOU!  And thank you to Grand Dynamics – the greatest team experiential training company in existence!

I look forward to sharing my learnings and insights when I return.

Until then… LIVE YOUR ADVENTURE!!!

Tim

What is Russian Revolution?

Friday, March 26th, 2010

Last night a friend showed me the link to this AMAZING Ukrainian artists who draws with sand. Her name is “Kseniya Simonova who just won Ukraine’s version of “America’s Got Talent.” She uses a giant light box, dramatic music, imagination and “sand painting” skills to interpret Germany’s invasion and occupation of Ukraine during WWII.”  Maybe some of you have already seen this since their has been over 5 million views in the past 7 months. It still intrigues me how fast things like this can travel these days, especially if you think back to even 10 years ago when MAYBE 100 other people would have seen this video.

 

Take a look and let me know your thoughts.

Grand Adventure Teleconference

Friday, March 26th, 2010

 Happy Thursday!

You are on my personal invite “short list” of people interested in The Grand Adventure 2010.  Tonight we will have an overview call about the program at 8 PM Eastern.  I have invited Christian Santelices, one of the Grand Adventure Guides – and Chief Exum Guide, to join us to talk about climbing the Grand Teton. Awesome! We will also have an open Question and Answer session.

Please email me today with any questions you would like answered on the call tonight. I will also open the call up for questions tonight. 

 Dial – (760) 569-6000       Enter Access Code – 849987#

Thursday, March 25th,  8 PM Eastern

 Here’s a bit about Christian.

Christian Santelices believes that experiencing nature first hand has the power to transform people’s lives. As a fully certified IFMGA/UIAGM Mountain Guide, professional photographer, public speaker, writer, and community activist, his career has been dedicated to helping facilitate this process. During the summer months you’ll find him working in the Tetons as a Chief Guide for Exum Mountain Guides. The rest of the year he teaches avalanche courses, ski guides, and leads custom adventures and corporate community building and leadership development retreats worldwide through Aerial Boundaries.

 

As activist, Christian dreams of creating a global community by engaging groups from around the world in common conservation efforts. To this end he established the Global Community Project (GCP), a non-profit organization that combines outdoor education, service learning, and cultural exchange for students and professionals. The GCP provided the very first sustainable trail building course to the rangers of Torres del Paine National Park, Chile. In 2008 he brought Jackson Hole high school students to Chilean Patagonia where they teamed up with local youths, researchers, and conservationists to work on trail building projects and participate in a study of the endangered huemul deer.

 

Christian has made notable first ascents of big walls in Patagonia including The Dream (VII 5.10 A4+) on the East Face of Cerro Escudo in Torres del Paine National Park and numerous first ascents in the Sierra Nevada, California.

With three friends he did the first (and only) ascent of twenty of Steck and Roper’s “Fifty Classic Climbs of North America” in a single twenty-day enchainment.

As a guide, Santelices has led numerous expeditions to Patagonia, Aconcogua, Peru’s Cordillera Blanca, the Alps of Switzerland, Italy and France, South Africa, the Pyranees of Spain, the Atlas Mountains in Morocco, Fiji, Alaska, and México. He has been featured skiing and climbing in numerous film, television and print articles, including two Warren Miller films (Journey and Impact).

Christian lives in Teton Valley with his wife and AB co-owner Sue Muncaster, daughter Mariela and son Nico.

Accomplishments:

Internationally Certified AMGA/UIAGM Mountain Guide

BA in Anthropology, University of California at Berkeley

MA in Environment and Community, Antioch University, Seattle

Avalanche 3 Certification

 

Experience the Grand Adventure: Climb the Grand Teton with the Grand Adventure Team! Set and achieve huge goals, learn and integrate elite performance strategies, and LIVE THE ADVENTURE!

Thursday, March 25th,  8 PM Eastern

 Dial – (760) 569-6000
Enter Access Code – 849987#

 

I look forward to connecting tonight!

 

Tim

Climb the Grand Teton with the Grand Adventure Team! Set and achieve huge goals, learn and integrate elite performance strategies, and LIVE THE ADVENTURE!

Inspirational Customer Service Quotes

Friday, March 12th, 2010

Last month as I researched content for a Grand Dynamics seminar titled, “Behind the Magic Curtain”  I was inspired to consider various perspectives about customer service. The following page is a compilation of customer service quotes.  The wisdom on this page has been compiled from an array of vastly successful individuals. Put their advice on customer service to work for you, as you move toward success.  Enjoy this page of inspirational customer service quotes! Tim


You’ll never have a product or price advantage again.
They can be easily duplicated,
but a strong customer service culture can’t be copied.
-Jerry Fritz


The goal as a company
is to have customer service that is not just the best,
but legendary.
-Sam Walton


Being on par in terms of price and quality only gets you into the game.
Service wins the game.
-Tony Alessandra


Biggest question:
Isn’t it really ‘customer helping’ rather than customer service?
And wouldn’t you deliver better service if you thought of it that way?
-Jeffrey Gitomer


The customer is king.
-unknown


There are no traffic jams along the extra mile.
-Roger Staubach


The customer is never wrong, they might not be right,
but they are never wrong.
-JT


Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
-Peter Drucker


Do what you do so well that they will want to see it again
and bring their friends.
-Walt Disney


If we don’t take care of our customers, someone else will.
-unknown


Our life is frittered away by detail.
Simplify, simplify!
-Henry David Thoreau


If you make customers unhappy in the physical world,
they might each tell 6 friends.
If you make customers unhappy on the Internet,
they can each tell 6,000 friends.
-Jeff Bezos


Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
-Donald Porter


Our greatest asset is the customer!
Treat each customer as if they are the only one!
-Laurice Leitao


Well done is better than well said.
-Benjamin Franklin


To my customer. I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
-unknown


In business you get what you want
by giving other people what they want.
-Alice Macdougall


As far as customers are concerned you are the company.
This is not a burden, but the core of your job.
You hold in your hands the power to keep customers coming back,
perhaps even to make or break the company.
-unknown


People don’t want to communicate with an organization or a computer.
They want to talk to a real, live, responsive, responsible person
who will listen and help them get satisfaction.
-Theo Michelson


More Inspirational Customer Service Quotes


If you want to be creative in your company, your career, your life,
all it takes is one easy step… the extra one.
When you encounter a familiar plan, you just ask one question:
What ELSE could we do?
-Dale Dauten


Treat every customer as if they sign your paycheck,
because they do.
-unknown


Customer complaints are the schoolbooks from which we learn.
-unknown


Here is a simple but powerful rule-
always give people more than what they expect to get.
-Nelson Boswell


A customer is the most important visitor on our premises.
He is not dependant on us, we are dependent on him.
-unknown


There is only one boss. The customer.
And he can fire everybody in the company from the chairman on down,
simply by spending his money somewhere else.
-Sam Walton


Washrooms will always tell if your company cares about its customers.
-unknown


Every great business is built on friendship.
-JC Penney


Quality, is job one.
-Ford Company


One customer, well taken care of,
could be more valuable than $10,000 worth of advertising.
-Jim Rohn


It’s much harder to provide a great customer service
than I would have ever realized.
It’s much more art than science in some of these other areas
and not just about the facts but about how you are conveying them.
-David Yu


Customers may forget what you said
but they’ll never forget how you made them feel.
-unknown


More business is lost every year through neglect
than through any other.
-Jim Cathart


Quality is remembered long after the price is forgotten.
-Gucci Family Slogan


The longer you wait, the harder it is to produce outstanding customer service.
-William H. Davidow


The purpose of a business is to create a mutually beneficial relationship
between itself and those that it serves.
When it does that well, it will be around tomorrow to do it some more.
-John Woods


The customer’s perception is your reality.
-Kate Zabriskie


Customer service is training people
how to serve clients in an outstanding fashion.
-unknown


Be everywhere, do everything,
and never fail to astonish the customer.
-Macy’s Motto