Last month as I researched content for a Grand Dynamics seminar titled, “Behind the Magic Curtain” I was inspired to consider various perspectives about customer service. The following page is a compilation of customer service quotes. The wisdom on this page has been compiled from an array of vastly successful individuals. Put their advice on customer service to work for you, as you move toward success. Enjoy this page of inspirational customer service quotes! Tim
You’ll never have a product or price advantage again.
They can be easily duplicated,
but a strong customer service culture can’t be copied.
The goal as a company
is to have customer service that is not just the best,
Being on par in terms of price and quality only gets you into the game.
Service wins the game.
Isn’t it really ‘customer helping’ rather than customer service?
And wouldn’t you deliver better service if you thought of it that way?
The customer is king.
There are no traffic jams along the extra mile.
The customer is never wrong, they might not be right,
but they are never wrong.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
Do what you do so well that they will want to see it again
and bring their friends.
If we don’t take care of our customers, someone else will.
Our life is frittered away by detail.
-Henry David Thoreau
If you make customers unhappy in the physical world,
they might each tell 6 friends.
If you make customers unhappy on the Internet,
they can each tell 6,000 friends.
Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
Our greatest asset is the customer!
Treat each customer as if they are the only one!
Well done is better than well said.
To my customer. I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
In business you get what you want
by giving other people what they want.
As far as customers are concerned you are the company.
This is not a burden, but the core of your job.
You hold in your hands the power to keep customers coming back,
perhaps even to make or break the company.
People don’t want to communicate with an organization or a computer.
They want to talk to a real, live, responsive, responsible person
who will listen and help them get satisfaction.
More Inspirational Customer Service Quotes
If you want to be creative in your company, your career, your life,
all it takes is one easy step… the extra one.
When you encounter a familiar plan, you just ask one question:
What ELSE could we do?
Treat every customer as if they sign your paycheck,
because they do.
Customer complaints are the schoolbooks from which we learn.
Here is a simple but powerful rule-
always give people more than what they expect to get.
A customer is the most important visitor on our premises.
He is not dependant on us, we are dependent on him.
There is only one boss. The customer.
And he can fire everybody in the company from the chairman on down,
simply by spending his money somewhere else.
Washrooms will always tell if your company cares about its customers.
Every great business is built on friendship.
Quality, is job one.
One customer, well taken care of,
could be more valuable than $10,000 worth of advertising.
It’s much harder to provide a great customer service
than I would have ever realized.
It’s much more art than science in some of these other areas
and not just about the facts but about how you are conveying them.
Customers may forget what you said
but they’ll never forget how you made them feel.
More business is lost every year through neglect
than through any other.
Quality is remembered long after the price is forgotten.
-Gucci Family Slogan
The longer you wait, the harder it is to produce outstanding customer service.
-William H. Davidow
The purpose of a business is to create a mutually beneficial relationship
between itself and those that it serves.
When it does that well, it will be around tomorrow to do it some more.
The customer’s perception is your reality.
Customer service is training people
how to serve clients in an outstanding fashion.
Be everywhere, do everything,
and never fail to astonish the customer.